Service Chain Management: Technology Innovation for the Service Business
by Christos Voudouris,Gilbert Owusu,Raphael Dorne,David Lesaint
ISBN 13: 9783540755036
Format: Hardcover (326 pages) Publisher: Springer Published: 18 Dec 2007
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Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation
by Gilbert Owusu, John McCall, Neil F. Doherty, Paul O’Brien
ISBN 13: 9783662524183
Format: Paperback (300 pages) Publisher: Springer Published: 23 Aug 2016
ISBN 13: 9783642094750
Format: Paperback (328 pages) Publisher: Springer Published: 19 Oct 2010